IAP2 USA upcoming events

This is an IAP2 core training course delivered externally by an IAP2 licensed trainer. MUST REGISTER ON TRAINERS WEBSITE!

Tech Needed for the Course

Trainer: Cassie Hemphill

Cassie Hemphill has more than 25 years of experience in designing and leading public participation and engagement processes and projects. Her work has included environmental and natural resource management, healthcare delivery, education, and community-based human services. She has been creating and delivering remote and in-person training experiences for professionals and community members for more than 15 years.

Cassie has been involved with IAP2 since 2003. She helped create IAP2 USA’s Professional Certification program, assisted with updates and development of IAP2’s course materials, and has served on the USA and Intermountain Chapter boards. She currently serves as an IAP2 Licensing Programme Mentor, preparing candidates from around the world to become IAP2 Licensed Trainers.

Cassie’s Ph.D. research explored public/private collaboration in environmental management. Her M.A. research analyzed decision-makers' openness to public input. She has a Graduate Certificate in Conflict Resolution and is an IAP2 USA Certified Public Participation Practitioner (CP3), a Certified Mediator (CM), and a Certified Virtual Facilitator (CVF).

IAP2's Understanding People and Communities - Hosted by Cassie Hemphill (April 16, 2026)

Thu, 16 Apr 2026 16:00:00 GMT

IAP2's Understanding People and Communities

**Fundamentals of Public Participation is the prerequisites for this course

Develop insights into people and communities to create public participation and engagement processes that center diverse voices and perspectives.

Please note: Because this course builds on the core principles and frameworks introduced in Fundamentals of Public Participation and Engagement, completion of that course is required.

Price: $325

IAP2 Members: $275 (contact us for the member discount code)

Course Dates:

April 15-16, 2026

Class Hours

All classes meet online from 12:00-2:00 pm ET and 3:00-5:00 pm ET, with a 1-hour break between sessions each day.

Course objectives

Identify and apply an approach for understanding people and communities for P2/engagement processes
Reflect on factors of cultural competence and cultural humility, and assess your practice and approach against the factors to identify areas of strength and growth
Apply a variety of analysis and mapping tools to understand diversity and map values
Identify ways to increase access and centre equity by reducing barriers to participation
Reflect on how to build rapport, trust and relationships with people and communities, and apply and assess approaches in a P2/engagement scenario
Assess and apply knowledge to planning and implementation of meaningful and effective P2/engagement across the Practice Framework.

This is an IAP2 core training course delivered externally by an IAP2 licensed trainer. MUST REGISTER ON TRAINERS WEBSITE!

Trainer: Cassie Hemphill

Working with Conflict + High Emotion - Hosted by IAP2 USA (April 28, 2026)

Tue, 28 Apr 2026 17:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to deescalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarized and emotional challenges.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion

By the end of Working with Conflict and High Emotion, you will be ready to travel on a journey that improves mutual understanding, changes relationships and systems to meet human needs, contributes to building peace and creates lasting change.

Trainer: Cassie Hemphill

Working with Conflict + High Emotion - Hosted by IAP2 USA (April 29, 2026)

Wed, 29 Apr 2026 17:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion

Trainer: Cassie Hemphill

Working with Conflict + High Emotion - Hosted by IAP2 USA (April 30, 2026)

Thu, 30 Apr 2026 17:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion

Trainer: Cassie Hemphill

Working with Conflict + High Emotion - Hosted by IAP2 USA (May 01, 2026)

Fri, 01 May 2026 17:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion

Trainer: Cassie Hemphill

IAP2 Understanding Conflict in Public Participation - Hosted by Cassie Hemphill (May 20, 2026)

Wed, 20 May 2026 16:00:00 GMT

IAP2 Understanding Conflict in Public Participation

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

Understand and develop skills to respond when conflict affects public participation and engagement.

Please note: Because this course builds on the core principles and frameworks introduced in Fundamentals of Public Participation and Engagement, completion of that course is required.

Price: $325

IAP2 Members: $275 (contact us for the member discount code)

Dates:

May 20-21, 2026

Class Hours

All classes meet online from 12:00-2:00 pm ET and 3:00-5:00 pm ET, with a 1-hour break between sessions each day.

The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.

Course objectives

Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviours that build trust and credibility
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

Technology needed for the course

This is an IAP2 core training course delivered externally by an IAP2 licensed trainer. MUST REGISTER ON TRAINERS WEBSITE!

Trainer: Cassie Hemphill

IAP2 Understanding Conflict in Public Participation - Hosted by Cassie Hemphill (May 21, 2026)

Thu, 21 May 2026 16:00:00 GMT

IAP2 Understanding Conflict in Public Participation

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

Understand and develop skills to respond when conflict affects public participation and engagement.

Please note: Because this course builds on the core principles and frameworks introduced in Fundamentals of Public Participation and Engagement, completion of that course is required.

Price: $325

IAP2 Members: $275 (contact us for the member discount code)

Dates:

May 20-21, 2026

Class Hours

All classes meet online from 12:00-2:00 pm ET and 3:00-5:00 pm ET, with a 1-hour break between sessions each day.

Course objectives

Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation, and the behaviours, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviours that build trust and credibility
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

Technology needed for the course

This is an IAP2 core training course delivered externally by an IAP2 licensed trainer. MUST REGISTER ON TRAINERS WEBSITE!

Trainer: Cassie Hemphill

Facilitating Groups - Hosted by IAP2 USA (June 09, 2026)

Tue, 09 Jun 2026 17:00:00 GMT

Facilitating Groups

new elective course offering to IAP2 **You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

Explore the facilitation framework to develop skills and confidence in developing your engagement facilitation approach.

The aim of Facilitating Groups is to explore the framework and develop skills and confidence in facilitating P2 and engagement methods. The focus will be about enhancing practitioners’ ability to respond appropriately, generating confidence in and support for your facilitation approach.

Course objectives

Examine the framework and purpose of facilitation in an engagement context
Build a repertoire of tools and processes
Practice some core skills
Troubleshoot specific challenges
Explore the changes needed for facilitation of digital engagement processes

Payment Policy

Full payment must be received before the start of the course to confirm participation.
Please contact info@iap2usa.org if you will be paying by PO or check and will not be able to submit payment in advance of training.
Your registration may be cancelled if payment has not been submitted and alternative arrangements have not been confirmed by IAP2 USA.

PLEASE NOTE: Our registration system requires that members log into the IAP2 USA website using their username and password. This allows us to maintain an accurate history of participation. Once logged in, the discounted registration rates for members will be available. We do not use registration codes for members - only international members of our other IAP2 affiliates and APA members.

Members from other IAP2 affiliates/regions and APA members should contact info@iap2usa.org to obtain the registration discount code.

Cancellation and Substitution Policy

All cancellations and requests for refunds for IAP2 USA online courses must be made in writing as indicated below. Requests must be sent to IAP2 USA at info@iap2usa.org.Telephone requests/voicemails will not be honored.

Full refunds require written notice and must be submitted by 12:00 noon Eastern Time three days prior to the first day of class. Refunds will include an administrative fee of $25.00.

There will be no refunds for cancellation requests received two or fewer days prior to the start of class. However, a substitute may be named prior to the beginning of the course and that registration will be honored. Please email your substitution information to info@iap2usa.org and support@iap2usa.org prior to the start date of the course.

IAP2 USA reserves the right to cancel courses not meeting the required minimum by the end of the day three days prior to the start of class. In such circumstances, full refunds will be granted and admin fee waived.

Professional Certification and Continuing Education Credits

This course is required for IAP2 Professional Certification
This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Cathy Smith

Cathy’s work in the inter-related fields associated with climate change—land use, transportation, water, energy, health—brings depth of knowledge and understanding of current engagement needs. As a past community mediator and practicing writer and storyteller, her engagement insights span from conflict management to communications. She’s one of 15 Certified Public Participation Practitioners in the country, a graduate of USD’s School of Law, and IAP2USA’s Past President.

Facilitating Groups - Hosted by IAP2 USA (June 10, 2026)

Wed, 10 Jun 2026 17:00:00 GMT

Facilitating Groups

new elective course offering to IAP2 **You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

Explore the facilitation framework to develop skills and confidence in developing your engagement facilitation approach.

Course objectives

Examine the framework and purpose of facilitation in an engagement context
Build a repertoire of tools and processes
Practice some core skills
Troubleshoot specific challenges
Explore the changes needed for facilitation of digital engagement processes

Payment Policy

Full payment must be received before the start of the course to confirm participation.
Please contact info@iap2usa.org if you will be paying by PO or check and will not be able to submit payment in advance of training.
Your registration may be cancelled if payment has not been submitted and alternative arrangements have not been confirmed by IAP2 USA.

Members from other IAP2 affiliates/regions and APA members should contact info@iap2usa.org to obtain the registration discount code.

Cancellation and Substitution Policy

Full refunds require written notice and must be submitted by 12:00 noon Eastern Time three days prior to the first day of class. Refunds will include an administrative fee of $25.00.

Professional Certification and Continuing Education Credits

This course is required for IAP2 Professional Certification
This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Cathy Smith

Understanding Conflict in Public Participation - Hosted by IAP2 USA (June 16, 2026)

Tue, 16 Jun 2026 17:00:00 GMT

Understanding Conflict in Public Participation

**You must first complete Fundamentals of Public Participation or the previous Foundations Training to take this course**

The aim of Understanding Conflict in P2/engagement is to help you understand, and more effectively manage, conflict dynamics. The focus of this Level 1 course will be on developing the skills of participants to identify and mitigate situations of tension and conflict within their P2/engagement work.

Course Objectives:

Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation, and the behaviors, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviors that build trust and credibility
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

Payment Policy

Full payment must be received before the start of the course to confirm participation.
Please contact info@iap2usa.org if you will be paying by PO or check and will not be able to submit payment in advance of training.
Your registration may be cancelled if payment has not been submitted and alternative arrangements have not been confirmed by IAP2 USA.

Members from other IAP2 affiliates/regions and APA members should contact info@iap2usa.org to obtain the registration discount code.

Cancellation and Substitution Policy

Full refunds require written notice and must be submitted by 12:00 noon Eastern Time three days prior to the first day of class. Refunds will include an administrative fee of $25.00.

Professional Certification and Continuing Education Credits

This course is required for IAP2 Professional Certification
This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Kimberly Horndeski

Understanding Conflict in Public Participation - Hosted by IAP2 USA (June 17, 2026)

Wed, 17 Jun 2026 17:00:00 GMT

Understanding Conflict in Public Participation

**You must first complete Fundamentals of Public Participation or the previous Foundations Training to take this course**

Course Objectives:

Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process
Understand the role of power and influence in engagement practice
Understand and identify the cycle of escalation, and the behaviors, attitudes and actions that are evident as conflict increases
Contribute to and/or apply strategies to de-escalate challenging situations
Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust
Learn approaches to work in challenging situations applying behaviors that build trust and credibility
Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner, and how that is upheld in the process

Payment Policy

Full payment must be received before the start of the course to confirm participation.
Please contact info@iap2usa.org if you will be paying by PO or check and will not be able to submit payment in advance of training.
Your registration may be cancelled if payment has not been submitted and alternative arrangements have not been confirmed by IAP2 USA.

Members from other IAP2 affiliates/regions and APA members should contact info@iap2usa.org to obtain the registration discount code.

Cancellation and Substitution Policy

Full refunds require written notice and must be submitted by 12:00 noon Eastern Time three days prior to the first day of class. Refunds will include an administrative fee of $25.00.

Professional Certification and Continuing Education Credits

This course is required for IAP2 Professional Certification
This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Kimberly Horndeski

Facilitating Groups - Hosted by IAP2 USA (October 20, 2026)

Tue, 20 Oct 2026 17:00:00 GMT

Facilitating Groups

new elective course offering to IAP2 **You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

Explore the facilitation framework to develop skills and confidence in developing your engagement facilitation approach.

Course objectives

Examine the framework and purpose of facilitation in an engagement context
Build a repertoire of tools and processes
Practice some core skills
Troubleshoot specific challenges
Explore the changes needed for facilitation of digital engagement processes

Payment Policy

Full payment must be received before the start of the course to confirm participation.
Please contact info@iap2usa.org if you will be paying by PO or check and will not be able to submit payment in advance of training.
Your registration may be cancelled if payment has not been submitted and alternative arrangements have not been confirmed by IAP2 USA.

Members from other IAP2 affiliates/regions and APA members should contact info@iap2usa.org to obtain the registration discount code.

Cancellation and Substitution Policy

Full refunds require written notice and must be submitted by 12:00 noon Eastern Time three days prior to the first day of class. Refunds will include an administrative fee of $25.00.

Professional Certification and Continuing Education Credits

This course is required for IAP2 Professional Certification
This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Kimberly Horndeski

Facilitating Groups - Hosted by IAP2 USA (October 21, 2026)

Wed, 21 Oct 2026 17:00:00 GMT

Facilitating Groups

new elective course offering to IAP2 **You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

Explore the facilitation framework to develop skills and confidence in developing your engagement facilitation approach.

Course objectives

Examine the framework and purpose of facilitation in an engagement context
Build a repertoire of tools and processes
Practice some core skills
Troubleshoot specific challenges
Explore the changes needed for facilitation of digital engagement processes

Payment Policy

Full payment must be received before the start of the course to confirm participation.
Please contact info@iap2usa.org if you will be paying by PO or check and will not be able to submit payment in advance of training.
Your registration may be cancelled if payment has not been submitted and alternative arrangements have not been confirmed by IAP2 USA.

Members from other IAP2 affiliates/regions and APA members should contact info@iap2usa.org to obtain the registration discount code.

Cancellation and Substitution Policy

Full refunds require written notice and must be submitted by 12:00 noon Eastern Time three days prior to the first day of class. Refunds will include an administrative fee of $25.00.

Professional Certification and Continuing Education Credits

This course is required for IAP2 Professional Certification
This course is eligible for APA - AICP Continuing Education Credit CM I 16 CM

Meet your Trainer: Kimberly Horndeski

Working with Conflict and High Emotion - Hosted by IAP2 USA (November 03, 2026)

Tue, 03 Nov 2026 18:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion

Trainer: Kimberly Horndeski

Kimberly is a certified mediator, facilitator, and the Executive Director for Community Consulting LLC. Her work focuses on integrating policy and science to engage stakeholders, develop strategic plans, promote collaboration, and transform conflict into successful strategies for the future. She has led multiple state and national working groups to overcome challenges and reach consensus. Her projects include bottom-up approaches, such as working with nonprofits to develop effective strategies to engage elected officials in adopting initiatives, and top-down approaches, such as assisting the U.S. Fish and Wildlife Service throughout the nation to incorporate stakeholder values in the decision-making processes for federally-listed threatened and endangered species.

Working with Conflict and High Emotion - Hosted by IAP2 USA (November 04, 2026)

Wed, 04 Nov 2026 18:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion

Trainer: Kimberly Horndeski

Working with Conflict and High Emotion - Hosted by IAP2 USA (November 05, 2026)

Thu, 05 Nov 2026 18:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion

Trainer: Kimberly Horndeski

Working with Conflict and High Emotion - Hosted by IAP2 USA (November 06, 2026)

Fri, 06 Nov 2026 18:00:00 GMT

IAP2's Working with Conflict and High Emotion

**You must first complete Fundamentals of Public Participation or IAP2's previous Foundations Training to take this course**

The focus of this Level 3 course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution are possible.

COURSE OBJECTIVES:

Assess the state of conflict and emotion in the
P2/engagement process, and create productive and constructive approaches
Work with the stages of conflict escalation and apply he concepts of de-escalation
Apply a variety of strategies to transform the conflict in P2/engagement
Identify the impact of high emotion and apply a range of approaches to deescalate challenges
Identify how to reduce conflict in situations of misinformation and dueling facts
Apply the principles of storytelling to connect people to each other, increase understanding and reduce conflict
Learn from mistakes and understand the role of failure in P2/engagement processes
Identify and apply how to mo0del integrity and behaviors hat deescalate conflict
Apply the strategies and tools to your own project or situation

WHO SHOULD TAKE THIS COURSE: Level 2 and 3 practitioners who are:

leading and managing P2/engagement processes with challenges, scope and scale looking for tools and strategies to apply to a polarized, charged P2/engagement environment
Practitioners with experience in P2/engagement processes where there is conflict and/or high emotion