Community Engagement Manager

July 25, 2022 1:34 PM | Dina Storz (Administrator)

City of Grand Rapids
Closing Date:  August 7, 2022

The purpose of this job is to provide professional level administrative support services to a department head or other administrative position. Manages assigned projects. Work as staff liaison to the various departmental divisions and programs and outside agencies; may act as staff liaison with the media. In some instances, this position will have supervisory responsibility.
This position will work with all departments, community leaders and our residents to co-create, administer and implement the city’s engagement plan by providing leadership and direction to improve our community engagement opportunities.
The core objectives of this position include:

  • Lead the co-creation of the City’s community engagement framework (approach, definitions, goals, metrics, tools) with internal and external stakeholders, and track implementation of framework.
  • Provide strategic consulting to and for City Departments to implement inclusive and organized engagement that includes the collection of relevant data and information from engagement efforts. This may include co-facilitating engagement to build initial capacity for engagement.
  • Create tools and training for City Departments to engage community and collect and report out data.
  • Create a system to identify and calendar City community engagement activities to maximize coordination across the organization.
  • Assess all City community engagement, and related policy, through a lens of diversity, equity and inclusion.
  • Lead a workgroup in drafting policy, administrative and governance, around community engagement processes. 
  • Vet potential software, platforms and services to be used for City in-person and virtual engagement and serve as lead on acquired products and services.
  • Draft annual report on City’s community engagement framework efforts, data and learning.

Possession of a bachelor's degree in business or public administration, government or related field (a master degree in public or business administration is preferred) and four years of progressively responsible professional experience in public sector management, preferably in local government; or any equivalent combination of training and experience.


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