Manager, Community Engagement Program

November 09, 2022 11:33 AM | Dina Storz (Administrator)


The Manager, Community Engagement Programs manages a wide range of programs and projects that focus on strengthening TriMet's relationships with the communities it serves. This position works to increase opportunities for consistent relationship-building with TriMet's many stakeholders, with a focus on equity priority communities. 

The Manager of Community Engagement Programs manages TriMet's Community Engagement staff to ensure agency outreach and engagement efforts are effective, authentic, meaningful and aligned with agency goals. The duties of this position include strategic planning, staff and program management, and performance of community engagement activities.

Essential Functions

  1. Manage the development and implementation of TriMet’s community engagement efforts to help increase ridership and build awareness of TriMet’s projects, programs and services. 

  2. Identify, cultivate, strengthen and maintain key relationships with communities across the Tri-County service area, with a focus on leaders and organizations that serve equity priority communities, including people of color, people living on low incomes, people with limited English proficiency, transit dependent riders and other vulnerable populations. 

  3. Manage the development and dissemination of outreach materials. Coordinate and participate in targeted and broad public information campaigns in collaboration with other public affairs staff, program contractors and partner agencies. 

  4. Manage and participate in the development and delivery of presentations and discussion forums with internal and external audiences, including representatives from other jurisdictions or other transit systems, community groups, social service agencies, and members of the public. 

  5. Establish and maintain long-term relationships with centers of influence (COIs), select community organizations, school program partners, community colleges, universities, communities of faith, and underrepresented and vulnerable rider and potential rider groups. 

  6. Research community issues; design and manage implementation of multi-phase public engagement processes that facilitate meaningful input to agency decisions. Activities could include public meetings, surveys, advisory and working groups, focus groups, advertising, media outreach and partnerships with community-based organizations.

  7. Represent TriMet at public meetings and outreach events; act as liaison with specific communities to provide information, listen to concerns and help resolve problems. 
  8. Maintain community partnership tracking and planning functions through a Customer Relations Management (CRM) database. Maintain CRM tracking systems and processes that enable others to use and adapt outreach materials in convenient and timely manner; effectively tracks outreach appearances and projects more ongoing basis, produces and prepares outreach metrics and reports as needed. 

  9. In collaboration with the department director, this position controls, monitors, and approves the operational budget for the units activity, including capital expenditures, labor resources, and materials and supplies (M&S); Accountability for own budget including employee and expense elements. Identifies opportunities for containing costs.

  10. Manages, plans, directs, coordinates and reviews the work of assigned staff, including hiring, performance management, coaching and training. Strategically lead and evaluate employee work activities to meet department and agency goals by effectively developing, implementing, assessing, and measuring performance outcomes on a planned, periodic basis. Provide training, coaching, support, and recognition to employees in order to maximize employee performance and job satisfaction.

Position Requirements

A Bachelor's Degree is required.

A Bachelor's Degree in Communications, Public Administration, Education, Public Affairs, or a related field is preferred.

A minimum of six (6) years total credited experience.* 

Six (6) years of experience overseeing community engagement programs and initiatives, with an emphasis on programs that focus on low income and historically underrepresented populations are required.

Three (3) years of experience designing and implementing successful community engagement strategies and programs across the Portland Metro region, or other like metropolitan areas, are required.

Two (2) years of experience in lead, project management or staff management are required. 

Or any equivalent combination of training and experience.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience". 

Selection Criteria

Type of Position / Grade / FLSA
Grade 16, Exempt, Non-Union, Full-Time

Salary Range
Minimum: $89,803.00
Maximum: $134,705.00

Selection Process 

Candidates will be selected based at a minimum on the result of:
1. Application Review (please include: Resume & Cover Letter)
2. Panel Interview
3. References 

Supplemental Information
Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.
If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

If you need accommodation under the Americans with Disabilities Act for any part of the application process, contact our Human Resources staff at 503-962-7505, or the TTY line at 7-1-1. Note that we require a minimum of two workdays' notice prior to the need for accommodation.
TriMet is an equal opportunity employer, committed to developing an organization that is reflective of and sensitive to the needs of the diverse community we serve, including veterans, the elderly, and individuals with disabilities.  
ADA Statement
As applied to the workplace, applicants and employees must be qualified to perform the essential functions of the job with or without reasonable accommodation. Essential functions may include required job functions performed infrequently as well as production standards related to the quality and quantity of work.
If a person with a disability could meet job qualifications with a reasonable accommodation, TriMet will work with the employee to accommodate the need. If TriMet's accommodation is effective in allowing the employee to perform the essential functions of the job, it need not be the employee's preferred accommodation.     

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