Location: Remote (West Coast USA or Vancouver)
Experience Level: Mid-Senior Level (5+ years' experience)
Reports to: Global Head of Enablement

Social Pinpoint is a leading global digital engagement company that develops softwareto help organisations manage their entire community and stakeholder engagement process, from initial discovery to final delivery. We serve government clients and organisations throughout the United States, Canada, Australia, New Zealand, and Europe.

Our products, Social Pinpoint and Consultation Manager aim to provide governments and consultants throughout the United States, Canada, Australia, New Zealand and Europe with the online tools they need to help their communities (people like you) have their say on projects that impact them and efficiently manage all ongoing interactions with stakeholders.

The Role:

The Community Engagement Practice Lead will assist all business groups in identifying and actioning key areas of need to establish Social Pinpoint as the marketplace leader for public engagement in North America. A critical element of this work will be expanding our potential customer base and supporting current clients by advocating for good community engagement practices, contributing new knowledge to the industry, and helping customers mature their skills to achieve better outcomes.

Please note that this role is a maternity leave cover position on a fixed-term contract of 8 months, with the possibility of extension.

ROLE RESPONSIBILITIES

Business Development

Use your position as an industry expert to connect Social Pinpoint to our prospective customers through demonstrating the value of our products and services to their interest in meeting engagement goals. This will be achieved through:

• Elevating Social Pinpoint’s role and reputation at key industry events (such as through speaking opportunities and awards), as well as
• • by supporting sales staff to be knowledgeable about industry
  • trends when speaking to different key personas;
  • seeking opportunities to support and connect with existing clients at conferences

• Working with sales staff to craft content useful to prospective clients through various stages of the sales process; refine key sales materials to be more sustainable and easier to use

• Providing support in writing and assembling non-technical components of solicitations and proposals, including during lead up, cultivation of connections and relevant interviews

• Support Sales team members on individual deals and demos as needed

Marketing

• Identify opportunities to provide thought leadership and build relationships with strategic partners

• Assist with implementation of the Social Pinpoint webinar program for North America

• Collaborate with Marketing on the development of blogs and case studies periodically

Customer Success

• Offer and deliver training services to support customers in structuring their digital engagement work for excellence. Training will go beyond the essentials of the platform and will connect practical outcomes and best- practice community engagement techniques with their use of Social Pinpoint’s technology.
• • Work with customers to answer questions like: How will we manage SPP within our team structure? How do we create a public engagement strategy that incorporates hybrid approaches? How do we identify success metrics and implement useful reporting? How does engagement inform outcomes, and how do we communicate these inputs to decision-makers?

• Support the Enablement team to create customer forums aiming to foster community among our clients 
• Identify and create meaningful customer enablement assets (e.g. templates, guides, checklists) to include in the marketing strategy as well as to support existing and prospective clients in maturing their engagement practice

• As required assist Customer Success to sell the value of professional services to existing customers – through connecting the value of those services to tangible outcomes for the customer based in their engagement goals

• Identify emerging trends and needs among prospective and current customers and communicate that in collaboration with the Enablement team across the business;
• • work with managers to identify public engagement-related training opportunities for individual staff or entire teams

• Monitor industry news and events and share for staff to stay informed

Skills & Requirements

• Background in Stakeholder/Community Engagement with major infrastructure (DoTs, Transport planning, energy/water infrastructure)

• Knowledge of the regulatory process for project approvals
• Understanding of working with government stakeholders for the purposes of infrastructure planning and delivery

• Hands-on experience working with stakeholders and community
• Consulting experience would be interesting Training or account management experience desirable

• Relevant higher education, such as urban planning, public policy, political science, or communications

What we offer

• Remote-first flexibility with a strong team culture.
• Annual professional development allowance
• Annual health & wellness allowance
• Travel opportunities to connect with clients and attend industry events.
• A mission-driven team passionate about public impact.