2018 SKILLS SYMPOSIUM: Designing for Diversity

  • February 26, 2018
  • (PST)
  • February 27, 2018
  • (PST)
  • Commons Learning Center, 10100 Burnet Road, Bldg 137, Austin, TX 78758
  • 6


  • For AICP members registering on or before December 31, 2017.

Registration is closed

Engaging Underrepresented Stakeholders

As project stakeholders become increasingly diverse (in all ways), practitioners are challenged to design and implement robust and inclusive engagement processes that successfully and authentically engage all communities. Participants leave this highly-participatory and practical course with a deeper understanding of the spectrum of diversity, skills and tools to design robust and inclusive engagement processes, and explicit guidance on how to develop a comprehensive and effective implementation plan using the right tools and techniques – plus a great cohort of colleagues to help you with this work over time.

PLEASE NOTE: International IAP2 members require a code to register. Please contact info@iap2.org to obtain it.

Cancellation and Substitution policy

Learning Objectives

At the end of this two-day course, participants will:

  • Appreciate the spectrum of diversity and understand the value and critical importance of bringing multiple perspectives forward to address complex community issues
  • Learn how to define clear engagement objectives for increasing and deepening diversity within public engagement efforts
  • Gain experience in stakeholder identification and appropriate participation tools
  • Understand the essential art and science of engagement design, and how to translate that into effective and successful implementation
  • Develop ethical and effective approaches and techniques for supporting and engaging diverse participants
  • Explore underrepresentation, how to recognize and explain it, and what to do to ensure all stakeholder voices are heard
  • Understand how to evaluate and redesign during implementation
  • Know how to translate new learnings into successful and inclusive practice

Course Overview

Day 1

Introduction and Background

Trainer Background Information

Course Overview

Learning Objectives

Course Evaluation

Awareness: Seeing and Hearing Diversity

Awareness-Raising Exercise

“Voices from the Other Side” Segment 1 Transcripts

Reflections “Voices from the Other Side” (Segment 1)

Walking the Talk: Designing for Diversity

Authentic Design Overview

P2 Provides Essential Support

IAP2’s Public Participation Spectrum

IAP2’s Core Values for the Practice of Public Participation

“Voices from the Other Side” Segment 2 Transcripts

Reflections “Voices from the Other Side” (Segment 2)

Authentic Design Process (graphic)

Authentic Design Process

Stakeholder Identification and Analysis

Authentic Design Tool: Exploring/Addressing the Spectrum of Diversity

Authentic Design Tool: Examples of Spectrum of Diversity

Authentic Design: Case 1 Instructions

Case 1: +++

Authentic Design: Case 2 Instructions

Case 2: +++

Day 2

(continuation of…) Walking the Talk: Designing for Diversity

Authentic Design: Case 3 Instructions

Case 3: +++

Making it Work: Completing your Plan; Selecting Tools; Monitoring, Redesigning, and Evaluating during Implementation

Creating a Stakeholder Engagement Plan


Sample Outline and Format

Selecting Tools and Techniques

Examples of Engagement Techniques by Engagement Level, Objective, Group Size

Tools and Techniques: Exercise

Monitoring, Redesigning, and Evaluating during Implementation

Evaluation Exercise

Close: Reflections and Echoes

Trainer: Anne Carroll

Anne Carroll
has been a consultant and trainer in public involvement and strategic planning for many years, working in the public and nonprofit sectors. She focuses on designing and implementing authentic and meaningful stakeholder engagement on important public issues, reaching out to and engaging diverse groups of people and perspectives, and tackling complex and multistakeholder environments. She served for 16 years as an elected member of the citywide St. Paul Board of Education, and serves on several boards including the International Association for Public Participation USA and E-Democracy.org. See more information at www.carrollfranck.com.

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