Public anger is an increasing fact of society. Growing global citizen outrage causes government gridlock, lawsuits, stopped projects, election losses, loss of time, money, and destroyed credibility. It also makes it difficult to move projects forward to completion. More and more, we are called on to be community experts, relationship builders, effective communicators and technical practitioners all at the same time, which is no easy task (and most never receive proper training to do so!).

This program will build upon on IAP2’s global best practices in public involvement.The program will also provide tips and tricks to run effective outreach events and build ongoing community relationships that will give you the ability to anticipate and prevent problems, manage the tough public issues that you face and keep your organization on track and moving forward.

Attendees of this program will learn how to:

• Learn how to identify and access the root causes of public frustration, anger and outrage.
• Recognize the 12 factors of citizen emotion and be better able to predict and prevent public anger.
• Build upon the value of civic intelligence and how those insights can help your projects
• Help people move past positions to making difficult decisions
• Organize workshops and group discussions that result in quality input
• Hone skills to master facilitation agility in meetings – not all meetings go as planned!
• Leverage engagement efforts to build trust in your organization

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